When a refund may be considered
A refund request may be considered when a charge is incorrect or paid features remain unavailable after reasonable troubleshooting.
Submitting a request does not by itself confirm eligibility or approval.
Request timing
Send the request promptly after the charge or access issue is identified. Any refund window or plan-specific term shown at checkout also applies.
Requests outside an applicable window may not be eligible for a refund.
What the review considers
The review may consider account usage, time since purchase, prior refunds, evidence of an incorrect charge or unresolved access issue, policy misuse, and payment-provider rules.
Charges already refunded or reversed through the payment provider cannot be refunded again.
How to request a refund
Contact support with the account email, charge date, charge amount, and a short explanation of the request.
Support may ask for additional information needed to locate the payment or understand the access issue.
Decision and processing time
Support reviews each request and communicates the outcome using the contact information provided.
After a refund is approved, the payment provider and financial institution control when the credit appears on the original payment method.
Cancellation is separate
Cancelling a subscription stops future renewal but does not automatically create a refund for a completed charge.
Use the refund request process above if a completed charge needs review.
Submit a refund request
Include the account email, charge date, amount, and reason for the request.