Why this happens
Some pages may restrict audio capture or extension access. Browser permission prompts can also block media detection until approved.
What to try
Use these checks before contacting support.
- Step 1
Start playback before opening the extension panel.
- Step 2
Approve any browser permission prompts.
- Step 3
Try refreshing the media page.
- Step 4
Test another supported media page to isolate whether the issue is site-specific.